1. Who we are
Cumbria Electrical Equipment Testing Services, trading as CEETS, provides PAT testing and electrical equipment inspection and testing for landlords, businesses, holiday lets, charities, community organisations and local sites across Barrow in Furness, South Cumbria, the Lake District and North Lancashire.
For the purposes of this Privacy Policy, “CEETS”, “we”, “us” and “our” means Cumbria Electrical Equipment Testing Services.
You can contact us using the contact details shown on this website.
2. What information we collect
We may collect and use personal information when you contact us, request a quote, arrange work, or use our services.
This may include:
- Your name.
- Business, organisation or landlord name.
- Email address.
- Phone number.
- Property, premises or site location.
- Postcode or approximate area.
- Property or premises type.
- Approximate number of electrical items.
- Access notes or job details you choose to provide.
- Information needed to prepare quotes, arrange visits, carry out work, provide reports, issue invoices and manage customer records.
We do not ask you to provide unnecessary personal information through the website.
3. How we collect information
We may collect information when you:
- Complete the quote request form.
- Email us directly.
- Call us.
- Send information by text message or another agreed contact method.
- Arrange a PAT testing visit.
- Use our services.
- Provide information needed for reports, invoices or service records.
Quote request details submitted through the website are sent to CEETS by email. We do not currently store quote form submissions in a website database.
4. How we use your information
We use your information to:
- Respond to enquiries.
- Prepare and send quotes.
- Arrange site visits.
- Carry out PAT testing and electrical equipment inspection work.
- Provide reports, certificates, asset records and related service documents.
- Contact you about work you have requested or arranged.
- Maintain customer and service records.
- Issue invoices and manage payments.
- Respond to questions, complaints or follow-up requests.
- Comply with legal, accounting, insurance or business record requirements.
We do not sell your personal information.
5. Lawful basis for using your information
Under UK data protection law, we need a lawful basis for using personal information. The lawful basis depends on how and why the information is being used.
| Purpose | Information used | Lawful basis |
|---|---|---|
| Responding to enquiries and quote requests | Contact details, site details and message details | Steps before a contract / legitimate interests |
| Arranging and carrying out PAT testing work | Contact details, site address or location, service details and access notes | Contract / legitimate interests |
| Providing reports, certificates and service records | Customer details, site details, asset records and test results | Contract / legitimate interests |
| Invoices, accounts and business records | Customer details, invoice details, job details and payment records | Legal obligation / legitimate interests |
| Dealing with disputes, complaints, insurance or legal matters | Relevant correspondence, service records and business records | Legitimate interests / legal obligation |
Where we rely on legitimate interests, this means we use information in a way that is necessary for running the business, responding to customers, keeping appropriate records and protecting our business, provided your rights and interests are also considered.
If we ever ask for your consent for a specific purpose, you can withdraw that consent at any time.
6. Quote forms and email enquiries
When you submit a quote request through the website, the details are emailed to CEETS so we can respond to your enquiry.
The website quote form may collect details such as your name, business or landlord name, email address, phone number, premises type, location or postcode, approximate item count, access notes and your message.
This information is used to deal with your enquiry, prepare a quote, arrange work where requested, and maintain relevant business records.
7. How long we keep information
We only keep personal information for as long as reasonably needed.
Enquiry emails are normally kept for up to 24 months after the last contact unless the enquiry becomes a customer job, or we need to keep information longer for accounting, legal, insurance, service history or legitimate business reasons.
Where work is carried out, related service records, reports, certificates, invoices and customer records may be kept for longer where needed for business records, repeat testing history, accounting, insurance, legal or legitimate business purposes.
When information is no longer needed, we will delete it or securely dispose of it where reasonably possible.
8. Who we share information with
We do not sell or rent your personal information.
We may share limited information where necessary with:
- Email, hosting or IT service providers used to operate the website and business systems.
- Accounting or invoicing systems, bookkeepers or accountants.
- Payment providers, if relevant.
- Subcontractors or team members involved in providing the service, where this is necessary.
- Insurers, professional advisers, legal advisers or authorities where required.
- Law enforcement, regulators, courts or public authorities if legally required.
Where we use service providers, we expect them to handle information securely and only for the purpose of providing their service to us.
9. How we protect information
We take reasonable steps to protect personal information against unauthorised access, loss, misuse or disclosure.
This may include password-protected email and devices, limited access to business records, secure storage of reports and documents, and using reputable service providers where appropriate.
No email or website transmission can be guaranteed to be completely secure, so please avoid sending unnecessary sensitive information through the website form.
10. Your data protection rights
Under UK data protection law, you may have the right to:
- Ask what personal information we hold about you.
- Ask for incorrect information to be corrected.
- Ask for information to be deleted in certain circumstances.
- Ask us to restrict how we use your information in certain circumstances.
- Object to certain uses of your information.
- Ask for a copy of information you have provided to us.
- Withdraw consent where we rely on consent.
These rights do not apply in every situation. For example, we may need to keep some information for legal, accounting, insurance or legitimate business reasons.
To make a request, contact us using the contact details shown on this website.
You also have the right to complain to the Information Commissioner’s Office if you are unhappy with how your personal information is handled.
11. Cookies and Google Search Console
At launch, this website does not use Google Analytics, advertising pixels, remarketing tools or tracking cookies.
CEETS may use Google Search Console to understand how the website appears in Google Search. Google Search Console does not place tracking cookies on this website.
If we introduce analytics, advertising or tracking tools in the future, we will update this policy and our Cookie Policy.
12. Links to other websites
This website may contain links to other websites. We are not responsible for the privacy practices, security or content of other websites.
If you follow a link to another website, you should read that website’s own privacy policy.
13. Changes to this Privacy Policy
We may update this Privacy Policy from time to time.
The latest version will be published on this page with the updated date shown at the top.
14. Contact CEETS
If you have any questions about this Privacy Policy or how we handle personal information, please contact CEETS using the contact details shown below.